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Date:
June 13, 2017
Time:
12:00 PM - 4:30 PM
Location:
Sternberg Museum
Address:
3000 Sternberg Drive
Hays, KS 67601
Contact:
785-628-4124
Email:
Cost:
$119.00

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First Impressions Matter: A Customer Service Workshop

Tuesday, June 13, 2017

This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.

First Impressions Matter: A Customer Service Training
Time: Noon - 4:30 PM (Complimentary lunch)
Location: Sternberg Museum, Expeditions Room, Hays

Overview

This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.
Learning Objectives

Demonstrate knowledge and skills needed to communicate professionally, achieve respect, enhance customer relationships, and secure an overall competitive advantage through excellent customer service.
Define active listening and explain its importance.
Display an understanding of basic telephone etiquette communication
Display an understanding of proper written and email communication.
SHRM Professional Development

The Fort Hays State University Management Development Center is recognized by SHRM to offer Professional Development Credits (PDC's) for SHRM-CP or SHRM-SCP.SHRM 2017 This program is valid for 3 PDC's for the SHRM-CP or SHRM-SCP.
For more information about certification or re-certification, please visit shrmcertification.org.